I had a great experience buying and exchanging an item at Zappo's. On their website 'about us' page, their core values are listed:
1. Deliver WOW Through Service 2. Embrace and Drive Change 3. Create Fun and A Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More With Less 9. Be Passionate and Determined 10. Be Humble
Core values for Zappo's, and wonderful New Year's resolutions for the rest of us!